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Search results for “customer centricity”
Ctrip backs its expansion plans in China and abroad
05/24/2018
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9:22:25 AM
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Even as Ctrip is continuously gaining market share across all the business lines, the team has assured that they are ready to forego certain short-term financial benefits to ensure that customer-centricity doesn’t get off the hook.
Chinese tourists are driving global payment and retail change
09/03/2019
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10:56:57 AM
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Marriott redesigned its Fliggy storefront and added a feature called Post Post Pay (PPP), which enables qualified Fliggy users to book hotels without paying a deposit.
Leveraging the prowess of AI in the travel booking funnel
08/19/2019
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1:54:38 PM
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When booking travel, Chinese travellers are mobile-first or mobile-only, even for transactions. Considering the fact mobile demands a diligent effort, how can AI play its part in streamlining overall mobile shopping?
SAP Concur launches new development center in Shanghai
04/18/2019
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1:11:13 PM
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It will strengthen SAP Concur solution capabilities in mobile, Fapiao, central billing, and payments which will enhance customer experience in China.
Why business travelers will care about personalized air travel
09/23/2021
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6:27:39 PM
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Most airlines will care, and some have already started their “customer-centric” and digital transformation
Hopper out to disrupt $800 billion global online travel market
04/03/2019
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10:03:45 AM
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Hopper sells between $1 and $2 billion worth of travel a year for about $18 billion tracked on it, it is still taking a patient long-term strategy.
Airlines leave millions in profit on the table - and they don’t even know it
03/29/2019
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5:07:53 PM
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In selling single tickets, the airline needs the customer. In selling group tickets, the customer needs the airline.
Homes business soars at Booking.com as it continues push into Asia
03/08/2019
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4:16:34 PM
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While Booking.com is a European-centric company and a big chunk of its business is in Europe, it is seeing a lot of growth in Asia.
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